Manager, Customer Success - Commercial Markets
Planet
Location: San Francisco, CA; Washington, D.C., United States
**Manager, Customer Success - Commercial Markets** **What you'll do** - Lead a global team of high-touch Customer Success Managers dedicated to accelerating adoption, retention, and expansion across Planet's key commercial accounts - Serve as a leader and advocate for strategic enterprise customers - Work with Regional Sales Directors, Account Executives, Pre-Sales, and Product leadership to execute a unified commercial strategy - Empower global commercial enterprises to integrate satellite imagery and geospatial analytics into their core business workflows **What they're looking for** - Experience with regional/segment performance metrics including Gross Retention, Net Retention (NRR), Net Promoter Score (NPS), account expansion - Skills in recruiting, mentoring, and leading high-performing teams - Ability to establish best practices for high-touch customer success - Experience working with commercial accounts in agriculture, energy, insurance, finance and enterprise technologies **Details** - Location: San Francisco, CA; Washington, D.C. - Type: Full-time - Salary: null